These general terms and conditions shall apply to the Customer's bookings of travel through Avisita, unless otherwise stated in the confirmation.
Booking of travel
Through our partner Skärhamns Resebyrå, Avisita offers booking of train, air, boat and rental car with travel providers domestically and abroad as well as associated travel agency services such as visa service. You contact Avisita for booking and receive your confirmation, tickets and travel documents through us.
Price
The price to be paid by the Customer for the booked products is indicated in the Customer's confirmation.
Avisita charges a booking fee according to the current price list for booking and/or changes, per person and occasion.
If the Customer engages Avisita with a request and has confirmed the request, but then chooses not to complete the booking via Avisita, but completes the booking with another supplier, or directly itself, Avisita reserves the right to charge the Customer for work done according to the principle of current account according to the current price list. However, if Avisita cannot deliver according to the confirmed booking request, Avisita does not have the right to charge for work done.
Terms of payment
All bookings are paid by the Customer against an invoice issued in accordance with the payment terms specified in the framework contract, unless otherwise agreed in the confirmation. If the invoice is not paid in accordance with the payment terms, the Customer is not entitled to use the booked trip. The Customer is responsible for ensuring that
Avisita receives the correct information for issuing the invoice.
Payment model and terms are stated in the confirmation. Depending on the scope and nature of the booking, Avisita applies three different payment models:
Deposit - part of the total value of the booking is invoiced and paid in advance
Prepayment - part or all of the booking is invoiced and paid in advance
Payment in arrears - part or all of the booking is invoiced and paid in arrears
List of names
Names and contact details of guests must be sent to Avisita at the time of booking.
Cancellation and changes
Bookings can be changed or canceled in accordance with the rules and conditions of the relevant travel provider and are subject to the travel provider's change and cancellation fees together with Avisita's fee according to the current price list. The terms and conditions of the individual booking are set out in the confirmation sent via Avisita.
Changes must always be made to Avisita, not to our partner.
Avisita is entitled, but not obliged, to charge for administrative work throughout the booking process according to the current price list, for example, that the Customer engages Avisita for administrative work beyond what is considered reasonable to include. Charging shall be agreed with the Customer.
Travel reservations day
Avisita is open on weekdays 8:00-17:00. Deviating opening hours can be found here.
If you need help at times other than Avisita's opening hours, Skärhamn's Travel Agency offers on-call service by phone +46 703 671996. On-call service is charged according to the current price list.
2025-10-28